| Ordering Policies |
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These policies have been developed over several years to insure
that everyone continues to receive the lowest prices possible.
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- Print out the E-mail that you received from us with prices to
use as your order form (or use the order form on the website) and mail with
payment to the address below. Also E-Mail
and tell us you're sending your order so we will be looking for the order by
mail.
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- Payment (at least 50% deposit required with order) may be made
with check or money order. We will call you for your balance when the
merchandise is in our warehouse ready to be delivered. Balances must be mailed
within 48 hours of our notification that merchandise is in. Personal checks are
accepted for balances but 10 business days are allowed for check to clear. We
prefer certified funds for balances. We do not accept any type of credit card
due to transaction fees. We do not collect sales tax on any orders
shipped outside of North Carolina.
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- Orders usually take 4 to 8 weeks.
We do not check status during that time but if your order should exceed 8 weeks please let us know so we can
check with the manufacturer and give you an update.
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- Our in home delivery service will
call you to schedule delivery to your home usually within 7 to 10 business days after we receive your balance. Your
delivery charges include set up in your home and insurance on all pieces. You
must be accommodating to the delivery service when they call to schedule
delivery. Minor
servicing can be performed in the home by the delivery company, but we will not be responsible
for any replacement of merchandise that is accepted and left in your
home. Our in home delivery service does not move furniture to make room for your
delivery. You should have room cleared and a clear path before they arrive.
Please do not include delivery fees with order. Delivery fees are due upon arrival at
your home.
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- If you have any questions please E-Mail
them from this website. If you want to speak to a "human" before
ordering please provide your daytime phone number. Although you are welcome
to visit, please do not call the store location as sales staff there are
not familiar with the Internet policies and commissions are not
associated with Internet sales.
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- For references on our store we
welcome you to check with any consumer organization or the NC Attorney General's Office in Raleigh, NC. We thank you for your interest and appreciate your business.
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Mailing address:
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